Tekst leverages your historical data to streamline your support workflow. By analyzing past messages, it automatically tags, routes, and even responds to routine inquiries. This intelligent automation reduces manual effort, allowing your team to focus on more complex tasks and improve overall efficiency.

FEATURES:

• Actionable data insights
• Automation
• Security
• Third-party integrations

FAQs about Tekst: 

How does Tekst work?

Tekst uses artificial intelligence to analyze your past communications, such as emails, tickets, and chats. It then automatically categorizes, routes, and even responds to routine messages. This frees up your team's time, allowing them to focus on more complex tasks and provide better customer service.

What are the benefits of using Tekst?

Tekst offers several benefits to businesses:

• Increased efficiency: By automating routine tasks like message categorization and routing, Tekst frees up your team's time to focus on more strategic work.
• Improved customer satisfaction: With faster response times and more accurate message handling, Tekst helps you deliver better customer service.
• Enhanced decision-making: By providing valuable insights into communication patterns and trends, Tekst empowers you to make informed decisions.
• Reduced operational costs: By streamlining workflows and automating tasks, Tekst can help you lower costs.

Is Tekst secure?

Tekst prioritizes data security. The platform undergoes regular independent audits and adheres to strict industry standards like ISO 27001, GDPR, and SOC 2.

Tekst leverages the robust infrastructure of Amazon Web Services (AWS) and implements stringent security measures, including encryption for data both in transit and at rest. Additionally, the platform employs secure development practices, regular vulnerability scanning, and strict code reviews to protect user data.

Can Tekst integrate with my existing systems?

Yes, Tekst can integrate with many popular business tools. It works seamlessly with various systems you might already be using, such as Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, and many more. This means you can continue using your preferred tools without any disruption.

If you're unsure whether your specific tool is compatible, you can check the list of integrations on Tekst's website or reach out to their support team.

Can Tekst help me automate routine tasks?

Yes, Tekst can significantly automate routine tasks. By analyzing your past communications, Tekst can automatically categorize, route, and even respond to simple inquiries. This frees up your team to focus on more complex tasks, improving overall efficiency and productivity.

For example, Tekst can automatically tag emails based on their content, route them to the appropriate team member, and even draft basic replies. This can save your team countless hours of manual work.