Kotae is a self-learning AI customer service chatbot that can answer questions and share reliable information with customers. Trained on your content, Kotae is capable of answering the questions that customers may have about your products, services and so on, so that the customers can find the help they need at the right time.

FEATURES:

• No coding required
• Can be customized to achieve your branding needs
• Uses superior chatbot technology, OpenAI, and retrieval-augmented generation
• Available in over 80 languages

FAQs about Kotae:

How does Kotae AI work?

Kotae is a useful AI that can handle many of your customer service problems. It is easy to use, and the system can begin assisting your customers in a short time.

First, teach Kotae about your business and logo. This can be done by providing the link to your website, sharing documents, or even developing an FAQ section. The more detailed information you can offer, the better Kotae will be able to grasp and address customer queries.

After that, you can integrate Kotae into your website. Kotae’s appearance and actions can be adjusted to reflect your brand’s standards. Kotae is able to acquire some knowledge from the customers it interacts with, becoming smarter and more helpful with each engagement. 

What kind of questions can Kotae AI answer?

Kotae can take care of all minor customer inquiries that you usually encounter, so your team can deal with more serious issues. It can handle tasks like:

• Responding to frequently asked questions on your products or services
• Providing order status updates
• Assisting with account inquiries
• Troubleshooting common problems

Can I customize Kotae AI for my specific needs?

Absolutely! Kotae has been developed in such a way that it can be easily customized based on your business. You can feed it with your own website contents, documents and FAQs. This makes sure that Kotae has a clear picture of your products, services, and the relevant terminologies.

In addition, the appearance of Kotae can be changed and aligned with your company’s brand. This entails things such as your logo, colors, and even the welcome message that your customers get to see. If you need to provide more specific or tailored responses, you can create a set of FAQs for Kotae to use. This gives you full control over the information that Kotae provides to your customers.

What industries or businesses can benefit from Kotae AI?

Essentially, any business that deals with a high volume of customer inquiries can benefit from Kotae's ability to provide quick, accurate, and personalized support. 

• E-commerce: Handle customer inquiries about orders, returns, and product information.
• Customer support: Provide 24/7 assistance and reduce wait times for customers.
• Healthcare: Answer patient questions about appointments, billing, and medical information.
• Financial services: Provide information about account balances, transactions, and financial products.
• Hospitality: Handle guest inquiries about reservations, amenities, and services.

How much does Kotae AI cost?

Kotae AI offers two pricing plans:

• Premium: This plan is perfect for businesses that need a reliable chatbot to handle a moderate volume of customer inquiries. For $9 a month, you can expect to handle up to 4,000 questions per month. You can also start with a 1-month trial to see if Kotae AI is right for you.
• Enterprise: If your business needs a chatbot that can handle a high volume of customer inquiries, the Enterprise plan is the way to go.