Insights Hub is an AI analytics tool for understanding customer feedback. It brings together reviews from the App Store, Google Play, and your email inbox, as well as insights from support chats and online comments. It processes this information, sorts it, and turns it into clear, actionable reports.

FEATURES:

• Feedback from various platforms using one tool
• Follow-up surveys
• Automatic sorting
• Extracts key insights
• AI-powered research assistant
• Chat conversations based on feedback
• Annotations

FAQs about Insights Hub by Survicate:

What is Insights Hub and how does it work?

Insights Hub is your one-stop shop for understanding what your customers think. It's where all your customer feedback comes together. You can start by creating surveys to collect direct input. Or you can connect your existing tools like your app stores, email, and support chats. This helps you automatically gather information.

What kind of data can be imported into Insights Hub?

Insights Hub can gather a wide range of customer feedback. You can connect tools like your email, popular app stores, and customer support platforms (e.g., Zendesk or Intercom) to automatically import data. This includes everything from app reviews and support tickets to emails and social media mentions.

How does Insights Hub handle sensitive customer data?

Insights Hub prioritizes data security. The platform employs robust security measures. These help safeguard sensitive customer information. Insights Hub doesn't use customer data for AI model training.

Is there a free trial or demo available?

Yes, there's a 10-day free trial. Insights Hub is included in Survicate's paid plans, starting with the Business plan. Need a more tailored solution or higher volume capabilities? The Scale plan offers additional features and support. Unfortunately, Insights Hub isn't available on the free plan.

How does Insights Hub generate actionable insights?

Insights Hub turns your customer feedback into practical knowledge. It uses AI to analyze your data and pinpoint key trends, so you know exactly what your customers want. By bringing together all your feedback in one place, it’s easy to spot patterns and answer important questions about your product or service. Plus, you can quickly create surveys to get even more specific information.