CX Genie is an AI-powered customer support tool. With solutions like smart chatbots, ticket management, and a comprehensive help center, it empowers you to deliver exceptional experiences across every touchpoint. This platform is designed to automate routine tasks, provide personalized support, and improve overall customer satisfaction.

FEATURES:

• AI chatbots
• Helpdesk
• Workflow
• Product data sync up
• Ticket management
• White Label option

FAQs about CX Genie:  

How does CX Genie's AI work?

CX Genie's AI is designed to handle a wide range of customer inquiries. When it encounters a question that's too complex or outside its knowledge base, it automatically alerts a human agent for assistance. This ensures customers always get the help they need, without any frustrating delays or handoffs.

What kind of tasks can CX Genie automate?

CX Genie is a comprehensive customer support solution. With features like smart chatbots, ticket management, and seamless integrations, it streamlines operations and delivers exceptional experiences. Whether you need to automate routine tasks, personalize interactions, or manage your support team, CX Genie has you covered.

What integrations does CX Genie offer?

CX Genie works seamlessly with your favorite tools. You can connect it to your CRM system, messaging apps, and other platforms to create a centralized hub for customer support. This means you can manage all your interactions in one place, without having to switch between different tools.

Does CX Genie provide analytics or reporting?

CX Genie gives you a clear picture of how your customer support is performing. You can track key metrics like customer satisfaction, response times, and agent productivity. This data helps you identify areas for improvement, measure the effectiveness of your support strategies, and make data-driven decisions to enhance the overall customer experience.

Is CX Genie free?

There's a free basic plan that's perfect for startups or small teams. For growing businesses, there are premium and pro plans with additional features and increased conversation limits. And for large enterprises with complex needs, there are custom enterprise solutions.

To give you a better idea of pricing, the premium plan, which is popular for businesses with around 200 customer support requests per day, starts at $24.99 per month.